Returns, Missing Items and Wrong Items Received
Returns
We will gladly refund all goods up to 14 days from delivery.
We will accept returns on unopened, unused products that are in a resalable condition up to 14 days from the point of purchase. Return postage is at the Customers own expense.
Please securely wrap/box up the items you wish to return (along with a note of your name, order number, returned item list and reason for the return)
To return your goods, simply contact us using our contact form: HERE
Please ensure you include your order number and the reason for your return.
Once the return is received a member of staff will check each of the item/s returned, and we will arrange a credit or refund. Where your order was paid by credit/debit card, a refund can only be issued to the card used to make the original purchase exclusive of postage costs incurred. Refunds can take 3-5 working days from the point of processing to clear into your account. Orders paid for via PayPal will be refunded via PayPal.
If the package is lost or stolen on its way back to us, you are responsible for claiming compensation from the courier responsible.
Items returned to us that arrive damaged or lost will not be credited.
Liquids
If your fragrance, diffuser base or any other liquids arrive damaged or has leaked in transit, please do not open the bottle. Place the bottle on a digital scale and send photos of this and any other damage to support@sincerityscents.co.uk Please note we cannot replace any fragrance if the seal on the bottle has been broken.
Once a return is approved, please ensure you return the goods to us unused within 28 days of the original delivery. Items returned to us that arrive damaged or lost will not be credited.
